Support
Last updated: 9 October 2026 · Version 2.0
Questions, problems or feedback: support@recallmem.dev. Include your account email and, for API problems, the request id from the response. We aim to answer within two working days.
Setup guides for the API, SDKs, MCP and every plugin are in the docs.
Contact point for users and authorities
Under the EU Digital Services Act, support@recallmem.dev is our single point of contact for users of the service and for authorities of the EU member states, the European Commission and the European Board for Digital Services. You can write to us in English or Dutch. Every message is read by a person.
Report illegal content
If you believe Recall stores illegal content, email support@recallmem.dev with "Illegal content notice" in the subject. The terms of service explain what a notice should contain and how we handle it.
Privacy requests
To access, correct, export or delete your personal data, email privacy@recallmem.dev, or use the tools described in the privacy policy. If your data reached Recall through an app built on it, please contact the company behind that app first.
Withdraw from a top-up
Consumers can withdraw from a credit top-up within 14 days and get the unused part refunded. Email support@recallmem.dev; see section 10 of the terms for the details and a model withdrawal form.
Security reports
Please report vulnerabilities privately to security@recallmem.dev. Our security page explains what to include and our safe-harbour terms for good-faith research.
Plugin issues
Bugs in the plugins can also be reported on GitHub. Issues there are public: do not post API keys, personal data or security vulnerabilities.
Company
Recall is a trade name of Smidt Beheer
Binnendelta 11M, 1261 WZ Blaricum, the Netherlands
KvK 99124254 · VAT NL004444074B96